Shipping & Returns

Shipping Policy

We deliver globally, all orders are fully tracked and registered. 

Orders outside Australia have a delivery cost of $7.99/delivery (or free with 2 packs of more) and a shipping time from 4 to 9 days (this can vary, especially in the COVID environment, logistics outside Australia can have more significant delays). 

For Australian orders, the shipping is free with 2 packs or more and $3.99 USD for 1 pack, with a delivery time from 2 to 4 days.

Orders are guaranteed to be processed within 1-2 business days upon receipt of your order.

 

Returns Policy

 

Returns

Our returns policy is valid for 30 days from the moment of the purchase. If 30 days have passed since your purchase, unfortunately, we will not be able to offer a refund or exchange.

Before requesting a return, please make sure your items are unused, in their original packaging, and in the same condition that you received them.

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you a receival confirmation via email. We will also notify you of the approval or rejection of your refund. We refund or exchange any defective items that are not caused by user error. If your refund inquiry is approved, a credit will automatically be applied to your credit card, or the original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received your refund, please recheck your bank account. Furthermore, please contact your credit card company, as your refund might take some time before being officially posted. Additionally, you can also contact your bank as processing the refund might take some time before the refund is posted.

If you’ve done all of these and you still haven’t received your refund, please contact us at hello@zenflowfit.com.

 

Exchanges (if applicable)

We replace items if they are defective or damaged (not caused by user error our faulty use). If you need to exchange it for the same item, send us an email at hello@notjustapatch.com. Depending on where you live, the delivery time for your exchanged product may vary.